We are looking to employ a Dynamic, high performing Sales Consultant at our Mall of Africa Branch. If you thrive in retail sales, commission, and a fast-paced environment, then we would love to hear from you.
Responsibilities
Sales maximization
- Maintain and increase sales
- Ensure staff are aware of new stock and can answer product related questions
- Ensure no quotation remains on the system for more than 7 days
- Ensure available stock is pushed and sold
- Ensure targets are met and business growth ensured
- Exceed customer expectations by identifying and providing the best possible solutions
- Searching out opportunities for new business
- Actively keeping track of sales performance against target
Providing excellent customer service at all times
- Ensure customer expectations are exceeded
- Ensure that all customers are receiving service of the highest quality and standards
- Ensure all queries have been attended to
- Ensure that all customers have been contacted and that follow up notes are made on individual orders
- Ensure all Coricraft values are lived and for all staff to attain the level of excellence required
Basic administration
- Ensure the customer receives the correct products and delivery process is run in a smoother manner.
- Ensure that no new orders are without a deposit for longer than 3 days as this will inflate the turnover and show an untrue value for the Sales Consultants order intake.
- Ensure that the correct amount and payment type is used when applying payment
- Ensure that customers are given feedback timeously and to ensure that the Order Controller have access to the information.
- Ensure all customers are provided with constant service.
- Ensure that stock levels are correct and minimize stock losses
Participate effectively in a team and self-management
- Incumbent achieves results in ways that build strong partnerships, both internally and externally
- Client satisfaction / expectation management
- Attending to incoming calls
- Attending to walk in customers
- Following company policies and procedures
Qualifications
- Matric
- 2 years’ retail sales experience in a Furniture/ linen/ Homeware environment
- Sales qualification advantageous
- Computer Literate
- Knowledge of Syspro
Skills:
- Passion for people is a must
- Target driven and experience focused
- Possess a strong work ethic and hands-on attitude
- Demonstrate initiative to deliver results
- Ability to thrive under pressure
- Profit and turnover driven
- Strategic sales planning
- Managin the Sales Process
- Customer value management
- Good communication skills
- Good people skills
- Good administration skills
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