TFG

Responsibilities:  

• Being an ambassador for our brand and offering amazing customer experience.
• Exceed customer expectations by identifying and providing them with the best possible solutions.
• Actively keeping track of sales performance against target.
• Selling a diverse product range and keeping up to date with the latest décor and fashion trends.
• Searching out opportunities for making new sales.
• Assist with replenishing of stock to ensure the store is ready for our customers at all times.

Qualifications & Experience: 

• Grade 12 (Matric)

Skills:  

• Passionate about people is a must.
• Target driven and experience focused.
• Good verbal/ written communication skills
• The ability to multi-task in a fast-paced environment
• The ability to work independently
• The ability to take initiative
• A high level of attention to detail
• Builds Customer Loyalty
• Customer Service Delivery
• Navigates Customer Challenges
• Negotiation

Behaviors:

• Adhering to Standards – Ensures quality and compliance in the delivery of their work
• Continual Improvement – Actively seeks opportunities to continually improve processes
• Decision Making – Analyses complex situations to ensure effective and timely choices
• Driving & Persevering
• Meeting Customer Expectations – Consistently delivers exceptional customer service
• Planning & Organizing – Uses a structured approach to effectively manage tasks
• Relating & Networking

Do you have a passion for transforming living spaces, from stylish kitchenware to cozy bedroom essentials, and want to join a leading retailer?

We’re seeking high-energy, confident individuals who can bring our brand to life by delivering a warm, welcoming, and exceptional customer experience. If you have a natural selling instinct, a keen sense of style, and a passion for making every customer feel valued, this is the role for you!

Responsibilities:  

• Be the Face of Our Brand: As a team member, you’ll be more than just a salesperson -you’ll be an ambassador for our brand. You’ll create a welcoming environment where every customer feels like a valued guest.
• Sales with Purpose: We offer a diverse range of stylish products that you’ll be proud to sell. Your ability to match customers with the perfect items will not only drive sales but also help them create beautiful spaces they’ll love.
• Maximize Sales: Track your performance and seize opportunities to exceed targets and drive new sales.
• Maintain store stock: Ensure the store is always well-stocked and beautifully presented to delight customers.

Requirements:

• A Matric certificate.
• Previous sales experience in a retail environment.
• Experience in the Hospitality Industry is an advantage.
• Deliver top-tier service, navigate through customer challenges, whilst driving sales.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong attention to detail and organizational skills.
• The ability to take initiative.
• Ability to work effectively both independently and as part of a team.
• Flexibility to adapt to a dynamic and fast-paced retail environment.

Competencies and behaviors for success: 

• Adhering to Standards – Ensures quality and compliance in the delivery of their work
• Continual Improvement – Actively seeks opportunities to continually improve processes.
• Decision Making – Analyses complex situations to ensure effective and timely choices.
• Driving & Persevering.
• Leading Others – Inspires and guides others to achieve collective goals.
• Meeting Customer Expectations – Consistently delivers exceptional customer service.
• Planning & Organizing – Uses a structured approach to effectively manage tasks.
• Relating & Networking

The Furniture Consultant is responsible for providing expertise in furnishing, decor, and household appliances. They analyze customer profiles to provide personalized recommendations and actively engage with customers. Additionally, they perform sales transactions and stay updated with the latest trends and product releases.

Responsibilities:

• Deliver an exceptional customer experience as a brand ambassador for @home Living space.
• Build meaningful customer relationships by understanding needs and providing tailored furnishing and lifestyle solutions.
• Consistently achieve and exceed individual sales and service targets.
• Drive sales through consultative selling, relationship building, and effective closing techniques.
• Identify and maximise sales opportunities through proactive customer engagement.
• Convert enquiries into sales through excellent product knowledge and customer service.
• Maintain a thorough understanding of products, promotions, and industry trends.
• Take ownership of personal sales performance and contribute to overall store success.
• Ensure showroom presentation, merchandising standards, and stock levels are maintained to the highest standard.
• Contribute to the profitability and growth of the store.

Qualifications:

• Grade 12 (Matric).

Experience:

• Proven sales experience with a track record of achieving or exceeding targets.
• Experience working in a target-driven and/or commission-based sales environment.
• Experience selling premium, high-value, lifestyle, luxury, or aspirational products will be advantageous.
• Strong customer engagement and relationship-building experience.
• Experience converting customer interactions into sales outcomes.
• Furniture, homeware, décor, telecommunications, automotive, financial services, luxury retail, or similar sales experience will be advantageous but is not essential

Skills:

Communication skills

• Interpersonal skills.
• Strong negotiation.
• Commercially aware.
• Ability to identify customer needs and provide tailored solutions.
• Strong relationship-building capability.
• Ability to thrive in a fast-paced retail environment.
• Organizational and administrative skills.
• Professionalism and accountability.
• Flexible and adaptable to meet business requirements, including weekends, public holidays, and evening shifts

Behaviors:

• Adhering to Standards – Ensures quality and compliance in the delivery of their work
• Continual Improvement – Actively seeks opportunities to continually improve processes
• Decision Making – Analyses complex situations to ensure effective and timely choices
• Driving & Persevering
• Leading Others – Inspires and guides others to achieve collective goals
• Meeting Customer Expectations – Consistently delivers exceptional customer service
• Planning & Organizing – Uses a structured approach to effectively manage tasks
• Relating & Networking