Responsibilities:
· Being an ambassador for our brand and offering amazing customer experience.
· Exceed customer expectations by identifying and providing them with the best possible solutions.
· Actively keeping track of sales performance against target.
· Selling a diverse product range and keeping up to date with the latest décor and fashion trends.
· Searching out opportunities for making new sales.
· Assist with replenishing of stock to ensure the store is ready for our customers at all times.
Qualifications & Experience:
· Grade 12 (Matric)
Skills:
· Passionate about people is a must.
· Target driven and experience focused.
· Good verbal/ written communication skills
· The ability to multi-task in a fast-paced environment
· The ability to work independently
· The ability to take initiative
· A high level of attention to detail
· Builds Customer Loyalty
· Customer Service Delivery
· Navigates Customer Challenges
· Negotiation & Selling
Behaviors:
· Adhering to Standards – Ensures quality and compliance in the delivery of their work
· Continual Improvement – Actively seeks opportunities to continually improve processes
· Decision Making – Analyses complex situations to ensure effective and timely choices
· Driving & Persevering
· Meeting Customer Expectations – Consistently delivers exceptional customer service
· Planning & Organising – Uses a structured approach to effectively manage tasks
· Relating & Networking
Responsibilities:
- Driving turnover to ensure achievement of targets
- Controlling expenses
- Managing stock losses to ensure shrinkage is in line with the Company standard
- People management, including recruitment, development of staff, employee relations, performance management
- Executing in-store merchandising strategy and standards
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
- A Grade 12 qualification
- A minimum of 3 years retail or admin experience
- Previous Retail Management experience
Skills:
- Have an interest in fashion
- A passion for excellent Customer services and sales environment
- Figure and admin orientated
- Organised and thorough
- Profit and turnover driven
- Able to manage risk within the store
- The ability to communicate and persuade effectively at all levels
- Ability to show initiative and be resourceful
- Ability to source and implement effective solutions in a fast-paced environment
- Customer Service Delivery
- Office Systems
- Policy & Procedures
- Strategic Sales Planning
- Managing the Sales Process
- Customer Value Management
- Action Oriented – readily takes on new challenges and opportunities with a sense of urgency and eagerness
- Builds Networks – establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
- Customer Focus – understands, anticipates, and meets the needs and expectations of customers
- Directs work – effectively plans, organizes and directs the activities of individuals or teams to achieve desired outcomes
- Drives Engagement – inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organization
- Ensures Accountability – takes accountability and ensures others are held to account on agreed upon performance targets
- Optimizes Work Processes – assesses and improves the efficiency, effectiveness, and quality of various work processes
- Values differences – recognizes, respects, and appreciates the diverse values, beliefs, and perspectives of others
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