As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.

• Ensure customer’s queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
• Telephonically confirm employment and personal details to verify information provided on the store application forms
• Update customer’s details on relevant Debtor’s systems to ensure an accurate and up-to-date customer details base
• Process all store card applications across all divisions to increase customer and credit base (outbound agents only)
• Review and assess customer financial documents to support account application decisions.
• Communicate with customers to request missing documentation and provide guidance on completing their account applications

• Grade 12 / Matric
• 1 year of call centre experience supporting new or existing customer accounts, including account setup, verification, updates, and issue resolution.
• Knowledge and understanding of industry legislature – Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa).
• Strong analytical and evaluation skills, with the ability to assess customer information, identify patterns or issues, and make informed decisions to support service delivery and account management.
• Problem-Solving – quickly identifying issues and providing effective solutions
• Attention to detail – ensuring accuracy in customer information and account setup processes
• Communication skills – clear and effective verbal communication to assist customers with account setup and inquiries.
• A proactive, open-minded attitude with a strong willingness to learn and grow.

We are looking for someone who:

– is passionate about ensuring a customer’s experience is consistently satisfying
– understands that excellent customer support is an advantage in a highly competitive market
– can collaborate across multiple teams
– is persuasive without being pushy. Our customers are well-informed and come to us for expert advice
– can act as a guide, allowing the customer to be particular and discerning in their choices while offering advice and direction for their needs
– promotes loyalty by encouraging customers to return
– is consistent and assertive across all interactions putting customers at ease
– has the ability to adapt to customer expectations by reading their cues and framing assistance in the right way for them
– remains calm under pressure
– is proactive in finding solutions for customer queries and team processes
– is adaptable and embraces change as continuous improvement and agility in our offering
– is feedback-oriented and proactive in driving growth
– can effectively self-manage their time and priorities
– is process-oriented and understands that accurate process results in happy customers
– is upbeat and brings a positive energy to the team
– has a good general knowledge of cooking, food, kitchen equipment and entertaining

Responsibilities