Founded in 2001, Studio 88 has emerged as one of the largest retailer of branded clothing and footwear in Southern Africa, offering a wide range of top international and local fashion brands. We are committed to providing exceptional value and service to our customers, and we believe in empowering our employees to thrive in a dynamic and supportive environment.
Studio 88 is proud to be an equal opportunity employer, dedicated to promoting diversity, equality, and inclusion in the workplace.
- Position- Cash Receivables Clerk
- Occupational level-Skilled Technical
- Department-Finance – Cash Management Department
- Reporting to-Cash Receivables Manager
Job Summary-
The Cash Receivables Clerk is responsible for ensuring the accurate recording, reconciliation, and monitoring of all cash and receivable transactions across the business. The role involves processing customer payments promptly, maintaining up-to-date records of outstanding accounts, and assisting in resolving any payment discrepancies. This position supports effective cash flow management, ensures compliance with company financial policies, and contributes to the smooth running of financial operations within Studio 88.
Responsibilities:
· Validating daily turnover
· Validating store expenses
· Validating customer refunds requests
· Resolution of queries in a timely manner
· Preparation of monthly clearing accounts
· Financial reporting
· Audit and Compliance
· Monitor and validate Cash and Card Banking
Minimum Qualifications and Experience:
· Grade 12
· Completed Degree or studying towards a degree in finance, accounting, business management or related fields.
· A Minimum of 1 to 2 years’ formal work.
· Work experience in a finance and administration environment will be advantageous.
· Must be able to work on an intermediate Excel level and Microsoft Office suite.
· Resourcefulness and professionalism
Skills required:
· Mathematical Aptitude.
· Strong Data Entry: accurate and efficient when entering financial data into accounting software or Excel spreadsheets.
· Communication Skills: Effective communication skills for dealing with colleagues, and management.
· Attention to detail: Must be detail-oriented to ensure accuracy in handling large amounts of data.
· Teamwork.
Behavioral Dimensions:
· Have a high degree of ethical integrity.
· Ability to maintain calmness under pressure.
· Analytical Thinking.
· Team Player.
· Value continues learning.
· Self-motivated.
· Adaptability.
· Customer service oriented.
About Studio 88 Group of Companies
Founded in 2001, Studio 88 has emerged as one of the largest retailers of branded clothing and footwear in Southern Africa, offering a wide range of top international and local fashion brands. We are committed to providing exceptional value and service to our customers, and we believe in empowering our employees to thrive in a dynamic and supportive environment.
Studio 88 is proud to be an equal opportunity employer, dedicated to promoting diversity, equality, and inclusion in the workplace.
Position: Customer Services Representative
Occupational level: Semi Skilled
Division: Head Office
Department: Systems & IT – Head Office
Reporting to: Customer Care Team Leader
Job Summary:
Studio 88, one of the largest retailers of Branded Clothing and Footwear in Southern Africa, is seeking a motivated and skilled Customer Service Representative to join our team. The ideal candidate will possess exceptional communication skills, proficiency in CRM software, and a passion for providing outstanding customer service. This role involves handling customer enquiries, resolving complaints, processing orders, and promoting our special deals or loyalty programs. Working closely with our dynamic customer service team, the successful candidate will play a key role in ensuring customer satisfaction and driving our brand’s success.
Responsibilities:
· Handle customer enquiries and complaints through phone, email, and live chat with professionalism and courtesy.
· Provide detailed and accurate information about products and services to customers.
· Process orders, returns, and exchanges efficiently.
· Engage customers with special deals and loyalty programs.
· Collaborate with other team members and departments to resolve customer issues promptly.
· Maintain a high level of knowledge about the company’s products and services to offer solutions and support effectively.
Minimum Qualifications and Experience:
· Minimum of a Grade 12
· Previous experience in customer service or a related field is preferred.
· 1-3 years of relevant work experience are required.
· Experience in handling customer enquiries, complaints, and providing appropriate solutions.
· Familiarity with CRM (Customer Relationship Management) systems and customer service software.
· Experience in a fast-paced environment, preferably in a customer-facing role.
Skills required:
· Strong communication and interpersonal skills.
· Proficiency in CRM software and MS Office.
· Ability to multitask, prioritize, and manage time effectively.
· Experience in a customer service role is preferred.
Behavioral Dimensions:
· Patience and a positive attitude towards resolving customer issues.
· Adaptability to evolving situations and customer needs.
· Willingness to receive feedback and continuously improve.
· Empathetic
· Patient
· Resilient
· Positive
· Client-centric
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